Our upmost desire is to please our clients. One way to accomplish this goal is to make clear our basic understandings when doing business with each other.
Outlined below are the terms of the service between Ignition Graphix and every client; for any given project with or without a signed contract:
An estimate not accepted within 30 days may be changed by Ignition Graphix LLC. Estimates are based on the accuracy of the specifications provided. Ignition Graphix LLC can re-quote a job at time of submission if the files and/ or materials do not conform to the information on which the original quotation was based.
Ignition Graphix LLC will submit layouts as PDF files for your review and approval. Corrections will be returned to Ignition Graphix LLC on a “master proof ” marked “OK” or a customer email approval. Until the signed approval is received, no additional work will be performed. Ignition Graphix LLC will not be responsible for undetected production errors if: proofs are not required by the customer, the work is printed per the customers O.K. and requests for changes are communicated verbally. Additionally, the customer will be liable for the proofing process and time invested once deciding to use Ignition Graphix LLC and receiving a proof. If Ignition Graphix LLC writes up the job and starts the proofing process, the customer is committed to that proof. If the job is canceled for any reason: the customer will incur a $50.00 proofing fee and will have that deducted from the refund on the initial down payment. A customer is entitled to their full refund, but will be
liable for time spent and the proof itself.
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is to be expected. When a variation of this kind occurs, it will be considered acceptable performance. Ignition Graphix LLC will always do our best to reasonably color match re-prints to prior jobs.
3. Digital Files or Images
It is the customer’s responsibility to maintain a copy of the original file. Ignition Graphix LLC is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished input or promises made about Ignition Graphix LLC’s ability to workwith jobs submitted in digital format, and no liability is assumed
for problems that may arise. Any additional translating,
editing, or programming needed to utilize customer-supplied files will be charged at prevailing rates.
Alterations/Corrections: Customer alterations include all work performed in addition to the original specifications. All such work will be charged at Ignition Graphix LLC’s current graphic design hourly rates.
4. Paper Prices
Estimates and any schedules submitted are subject to change due to either price or availability of paper. Price of a finished job will be based on the cost of paper at the time of shipment of paper. Most grades of paper are available on the terms of “price prevailing at time of shipment”. Scheduled deliveries of paper are subject to change at the discretion of paper mills.
5. Production Schedules
Production schedules will be established and followed by both the customer and Ignition Graphix LLC. In the event that production schedules are not adhered to by the customer, delivery dates will be subject to renegotiation. In our desire to serve our customers needs we offer the following turnaround schedules for printing and delivery:
|40% increase from base estimate
||25% increase from base estimate
||Standard base estimate
The above turnaround schedule is intended as a base rate for short run digital production. Th e turnaround schedule may need to be adapted due to size, scope, assembly and/or complexity of a given project. For example: “24 Hour” turnaround may not be physically possible due to the stages of production but that markup may still be warranted to accomodate a rushed timeline. Ignition Graphix reserves the right to adapt the turnaround schedule of fees as dictated by the variables that make up any given project.
There will be no liability or penalty for delays due to state of war, riot, civil disorder, fi re, strikes, accidents, action of government or civil authority, weather events, acts of God, or other causes beyond the control of Ignition Graphix LLC. In such cases, schedules will be extended by an amount of time equal to delay incurred.
6. Payment of Fees
Fees to Ignition Graphix LLC are due and payable before production begins (unless otherwise noted in a contract or agreed upon before project initiation). Files may be delivered to the client on disk and / or attached to an e-mail message. Final high-resolution files will be supplied to the client only after payment in full has been received.
7. Terms / Claims / Liens
Unless specified in writing to the contrary, payment in full is expected before production will begin on a project. Claims for defects, damages, or shortages must be made by the customer in writing no later than 10 calendar days after delivery. If no such claim is made, Ignition Graphix LLC and the customer will understand that the job has been accepted. By accepting the job, the customer acknowledges that Ignition Graphix LLC’s performance has fully satisfied all terms, conditions, and specifications. Ignition Graphix LLC’s liability will be limited to the quoted cost of defective goods, without additional liability for special or consequential damages. As security for payment of any sum due under the terms of an agreement, Ignition Graphix LLC has the right to hold and place a lien on all customer property in Ignition Graphix LLC’s possession. This right applies even if credit has been extended, notes have been accepted, trade acceptances have been made, or payment has been guaranteed. If payment is not made, the customer is liable for all collection costs incurred.
8. Copyrights & Trademarks
The client represents to Ignition Graphix, LLC and unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to Ignition Graphix LLC for inclusion in design are owned by the client, or that the client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend Ignition Graphix LLC and its subcontractors from any claim or suit arising from the use of such elements furnished by the client.
9. Customers Property:
Ignition Graphix LLC will only maintain fire and extended coverage on property belonging to the customer while the property is in Ignition Graphix LLC’s possession. Ignition Graphix LLC’s liability for this property will not exceed the amount recoverable from the insurance. Additional insurance coverage may be obtained if it is requested in writing, and if the premium is paid to Ignition Graphix LLC.
Ignition Graphix LLC offers complimentary delivery to the Heber Valley and Park City postal zip codes on Wednesdays and Fridays. Delivery ouside of the complimentary schedule can be accomodated for an additional fee. Customers that are requiring deliveries outside of Ignition Graphix LLC’s delivery zone will be charged accordingly at current rates set by the carrier or the customer can arrange for pickup and delivery. There are no charges for pickup at Ignition Graphix LLC’s storefront in Heber City, UT. Charges for delivery of materials and supplies from the customer to Ignition Graphix LLC, or from the customer’s supplier to Ignition Graphix LLC are not included in estimates unless specified.
Ignition Graphix LLC will retain printed materials until the product has been accepted by the customer up to 15 days. After the 15 day period has expired a weekly storage fee of $25 will be incured. Ignition Graphix LLC is not liable for any loss or damage to stored material beyond what is recoverable by Ignition Graphix LLC’s fire and extended insurance coverage.
12. Personal or Economic Rights
The customer also warrants that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone’s right to privacy or other personal or economic rights. The customer will, at the customer’s sole expense, promptly and thoroughly defend Ignition Graphix LLC in all legal actions on these grounds as long as Ignition Graphix LLC promptly notifies the customer of the legal action and gives the customer reasonable time to undertake and conduct a defense. Ignition Graphix LLC reserves the right to use sole discretion in refusing to print anything that may be illegal, libelous, scandalous, improper, or infringing upon copyright law.
All amounts due for taxes and assessment will be added to the customers invoice and are the responsibility of the customer. No tax exemption will be granted unless the customer’s Exemption Certificate (UT Form TC-721) accompanies the purchase order. If, after the customer has paid the invoice, it is determined that more tax is due, then the customer must promptly remit the required taxes to the taxing authority, or immediately reimburse Ignition Graphix LLC of any additional taxes paid.
In order for Ignition Graphix, LLC to remain in business, payments must be made promptly. Delinquent bills will be assessed a $15 charge if payment is not received within 10 days of the due date. If an amount remains delinquent 30 days after its due date, an additional 6% penalty will be added for each month of delinquency. In case collection proves necessary, the client agrees to pay all fees incurred by that process. Regardless of the place of signing, e-mailing or verbally entering into this agreement, the client agrees that for purposes of venue, this contract was entered into in Wasatch County, Utah, and any dispute will be litigated or arbitrated in Wasatch County, Utah.
Please pay on time!
We look forward to the opportunity to service you for all of your printing needs.
Download a printable copy of our Printing Agreement